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Fairspin Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Fairspin Casino. Please read them carefully before registering an account, depositing funds or playing any games. By using the website, you confirm that you understand and accept these terms, together with any other rules or notices displayed on the website.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Fairspin Casino website, account services, games, promotions and related features. They form a binding agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not register an account or continue using the services.
The operator may update these terms from time to time to reflect changes to the website, games, legal requirements, security processes or business practices. The latest version will be made available on the website. Where appropriate, important changes may be highlighted. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms.
The website is intended only for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before using the services. Fairspin Casino does not suggest that the website is available or lawful in every location.
Eligibility
- You must meet the minimum legal gambling age that applies in your location.
- You must provide accurate, current and complete information when creating an account.
- You must use the account for your own personal use and not on behalf of another person.
- You must not be prohibited from gambling under any applicable law, court order or self-exclusion arrangement.
- You must not access the website from a location where online gambling is restricted or unlawful.
Fairspin Casino may refuse registration, restrict access or close an account where it reasonably believes that a user does not meet the eligibility requirements. You must tell us if information connected with your account changes.
2. Accounts, verification and security
You may generally hold only one personal account unless the operator has expressly approved another arrangement. Creating multiple accounts, using another person's account or allowing another person to use your account is not permitted. If duplicate or linked accounts are identified, access may be restricted and related transactions may be reviewed.
You are responsible for keeping your login details confidential. Do not share your password, payment information, verification codes or other security details with anyone. You must notify the operator promptly if you suspect that your account has been accessed without permission. You are responsible for activity carried out through your account unless the operator determines that the activity resulted from a failure in its security obligations.
Fairspin Casino may carry out identity, age, payment and source-of-funds checks. You may be asked to provide documents or information for these purposes. Any documents supplied must be genuine, readable, current and belong to you. Reviews may be required before an account can be fully activated, before a withdrawal is processed or at another time during the customer relationship.
If you do not complete a requested verification process, provide misleading information or fail to respond within a reasonable period, the operator may limit deposits, withdrawals, gameplay or account access. Information collected for verification and account administration will be handled in accordance with the applicable Privacy Policy.
3. Deposits, withdrawals and gameplay
You may deposit funds only using a payment method that is authorised for your use. Deposits must come from an account, card or payment source held in your name, unless an alternative arrangement has been expressly approved. Third-party payments, fraudulent payment activity and attempts to disguise the source of funds are not permitted.
You should deposit only money that you can afford to lose. Deposits are intended for gameplay and must not be used for unlawful activity. The operator may reject, return, delay or review a transaction where required for security, compliance, payment processing or fraud prevention.
Withdrawal requests are subject to account verification, payment checks, applicable limits and any specific rules shown at the time of the request. Withdrawals will normally be sent using an approved method and may be returned or changed where the original payment method cannot receive funds. Processing times can vary depending on the payment provider, account checks and other circumstances.
You are responsible for checking that transaction details are correct before confirming a deposit or withdrawal. Once a transaction has been accepted or processed, it may not be possible to cancel or reverse it. You should also check with your bank or payment provider about any fees, conversion costs or restrictions that may apply.
Games and results
Game rules, qualifying conditions, odds, return information and other details may be displayed within the relevant game or promotion. You should read those details before participating. Game outcomes are determined by the relevant technical systems and applicable game rules. In the event of a clear technical, display or settlement error, the operator may correct the error and take reasonable steps to return affected balances to the position that would have applied without the error.
You must not use software, devices, scripts, bots or other tools intended to manipulate gameplay, obtain an unfair advantage or interfere with the website. Collusion, fraud, money laundering, chargeback abuse and other dishonest conduct are prohibited. Suspected activity may be investigated and may result in suspended access, cancelled transactions or other action permitted by law.
4. Promotions, responsible gambling and prohibited use
Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms will explain eligibility, activation requirements, wagering or playthrough conditions, expiry rules, maximum values and any other restrictions that apply. If promotional terms conflict with these general terms, the specific promotional terms will apply to the relevant offer.
Promotions are not transferable unless the applicable offer expressly says otherwise. A promotion may be withdrawn, changed or cancelled where there is misuse, an obvious error, technical failure, suspected fraud or a change in legal or operational requirements. You should not participate in an offer unless you understand its conditions.
Responsible gambling
Gambling should be an enjoyable form of entertainment, not a way to make money or resolve financial problems. Set a budget before you play and avoid chasing losses. You should take regular breaks and stop playing if gambling is affecting your finances, relationships, work, health or wellbeing.
- Use any available deposit, loss, spending or session limits that help you stay within your budget.
- Request a break, account restriction or self-exclusion if you need time away from gambling.
- Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses.
- Seek independent support from an appropriate Australian gambling-help service if gambling is becoming difficult to control.
- Contact the operator through the available website support channels if you need information about responsible gambling tools.
The operator may apply restrictions or close an account where this is necessary to support responsible gambling, protect a customer or meet a legal obligation. A new account must not be opened to avoid a restriction, break or self-exclusion.
Prohibited conduct
You must not use the website to commit or support unlawful activity, infringe another person's rights, distribute harmful code, interfere with website operations, evade security controls or provide false information. You must not access the website using a method intended to conceal your location where doing so would breach applicable rules.
5. Website access, suspension and complaints
The website and its games are provided on an available basis. Access may be interrupted for maintenance, updates, technical problems, security reasons, payment issues or circumstances outside the operator's reasonable control. The operator does not guarantee that the website will always be available, error-free, compatible with every device or free from harmful content.
You are responsible for your internet connection, device, software and security arrangements. You must use up-to-date protective software and take reasonable steps to protect your device and account. The operator is not responsible for losses caused by your failure to protect login details, use a supported device or follow security instructions.
The operator may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification has not been completed, a payment has been reversed, suspicious activity has been detected, responsible gambling concerns arise or access is required to comply with law. Where permitted, the operator will explain the reason for an account action. Any remaining balance will be dealt with according to applicable law, verification results and these terms.
Complaints and governing requirements
If you have a question or complaint, please use the customer support or contact options displayed on the Fairspin Casino website. Include enough information for the matter to be identified, such as your account details, transaction information and a clear description of the issue. Do not send passwords or unnecessary sensitive information.
The operator will review complaints fairly and may request further information. If a matter cannot be resolved through the website's internal process, you may have rights to use an applicable external dispute resolution or regulatory process, subject to the laws and arrangements that apply to your location.
These Terms & Conditions are intended to be read together with the Privacy Policy, responsible gambling information, game rules and promotional terms shown on the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Nothing in these terms limits any rights or protections that cannot legally be excluded under applicable Australian law.