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Privacy Policy
This Privacy Policy explains how Fairspin Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and conditions. By using the website, you acknowledge that information may be handled as described below. Where consent is required, you may be asked to provide it separately.
Information we may collect
Fairspin Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when browsing or communicating with us.
Account and personal details
When you register or maintain an account, we may collect details such as your name, date of birth, contact details, username, account preferences and other information needed to provide casino services. We may also record information you provide when you contact customer support, submit a request or take part in account-related communications.
Verification information
To help confirm your identity, age, location or eligibility to use particular services, we may request verification information. This can include identification documents, proof of address, information about the source of funds where appropriate, or other documents needed for account checks. Such information may be reviewed to help prevent fraud, misuse and unauthorised access.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, transaction history and payment methods. We do not need to retain all payment details in the same form, and some payment information may be processed by third-party payment providers. Transaction records help us operate the account, respond to enquiries, identify unusual activity and meet applicable requirements.
Technical, device and cookie data
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages visited, approximate location, access times and information about how you interact with the site. We may also use cookies and similar technologies to remember preferences, support essential functions, improve performance and understand website usage.
How we use information
Information is used only for legitimate business, operational, security and legal purposes connected with providing the website and casino services. Depending on the circumstances, we may use information to:
- Create, operate and administer your account.
- Process deposits, withdrawals and other account transactions.
- Verify your identity, age, location and account information.
- Carry out anti-fraud, anti-money-laundering, security and risk checks.
- Provide customer support and respond to questions, complaints or requests.
- Send service messages about your account, website changes, transactions or security.
- Personalise website content and improve the usability, reliability and performance of the site.
- Monitor activity to detect, investigate and prevent fraud, abuse, technical problems or breaches of the website rules.
- Meet legal, regulatory, tax, accounting and record-keeping obligations that apply to the services.
- Protect the rights, property, safety and security of Fairspin Casino, players and other people.
Where marketing communications are sent, they will be handled in accordance with applicable requirements and, where necessary, your consent. You can withdraw consent to marketing at any time using the unsubscribe option in a message or by contacting support@fairspin-casino.best. Withdrawing marketing consent does not stop essential service communications, such as messages about your account, transactions, security or changes to important terms.
Sharing information
Information may be shared with service providers that help operate the website, process payments, provide technology, host systems, deliver communications, perform verification checks, detect fraud or provide customer support. These providers should receive only information relevant to the service they provide and are expected to handle it securely.
Information may also be disclosed where reasonably necessary to meet legal or official requirements, respond to lawful requests, protect users, investigate suspected wrongdoing, enforce website terms or protect the security and integrity of the services. We do not use this Privacy Policy to promise that information will never be shared; some disclosures are necessary to operate a regulated or security-focused online gambling service.
Cookies, storage and security
Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for account login, session management, security and basic website functions. Other cookies may help remember preferences, measure traffic, improve site performance or support relevant communications.
You can manage or restrict cookies through your browser settings. Depending on your settings, blocking or deleting cookies may affect login, account functions or parts of the website. Browser controls do not always remove every type of storage or prevent all technologies from operating, so some website functions may still require separate settings or choices.
Reasonable technical and organisational measures may be used to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, monitoring, secure connections and procedures for handling security incidents. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep your login information confidential and contact support promptly if you believe your account has been accessed without permission.
Information may be processed or stored by service providers in locations outside Australia. Where this occurs, appropriate steps should be taken to support secure handling and to meet applicable privacy and legal requirements. Access to personal information is generally limited to people and providers who need it for an authorised purpose.
Retention of information
We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.
Your privacy choices and rights
Depending on the circumstances and applicable privacy requirements, you may have rights relating to information held about you. You can contact support@fairspin-casino.best to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing communications. Please make your request clearly and include enough information for us to identify your account and understand what you are asking.
- Access: ask what personal information we hold about you and request a copy where appropriate.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete information where there is no continuing lawful or operational reason to keep it.
- Marketing consent: withdraw your consent to promotional communications at any time.
- Questions or complaints: ask how your information has been handled or raise a privacy concern.
We may need to verify your identity before completing a request. This helps protect account information from unauthorised disclosure. We will consider requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained to meet legal obligations, prevent fraud, resolve a dispute, maintain transaction records or protect the security of the website. Where only part of a request can be fulfilled, we may provide the information or action that is reasonably available.
If you have a privacy question, concern or request, contact support@fairspin-casino.best. Please do not send payment passwords or unnecessary sensitive information in an email. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated effective date. Continued use of the website after an update may indicate acceptance of the revised policy.